Let's talk
Tmall Global · JD Worldwide · Douyin Shop电子商务

China e-commerce

Parcels sealed with red tape moving along a fulfilment warehouse conveyor

Cross-border e-commerce, operated for you. Store setup, listings, customer service, logistics and campaigns, run day to day by a team in China.

  • Tmall Global 天猫
  • JD Worldwide 京东国际
  • Douyin 抖音
Talk to us about e-commerce

The short version

Opening a store on Tmall Global is the easy part. Running it is where most brands stall: the listings, the shoppers' questions at 11pm, the stock planning, the shopping festivals. We take the whole operation off your plate.

What we run

Your China store, fully run.

06 capabilities

  1. Tmall Global, JD Worldwide or Douyin Shop? We help you choose the right model, work out the costs and guide you through the application.

    • Channel assessment
    • Cross-border vs. domestic
    • Application support
    • Cost modelling
  2. Storefronts, listings and product detail pages built for Chinese shoppers, who read long and scroll longer.

    • Store design
    • Detail pages
    • Product copy
    • Visual assets
  3. Daily operation of your store: pricing, promotions, inventory and all the platform admin nobody at HQ wants to learn.

    • Daily operations
    • Pricing & promotions
    • Inventory planning
    • Platform compliance
  4. Mandarin-speaking customer service in China hours, trained on your products and your tone of voice.

    • Pre- & after-sales
    • Live chat
    • Review management
    • Returns handling
  5. Bonded warehouse or direct shipping, coordinated with logistics partners so orders clear customs and arrive fast.

    • Fulfilment model
    • Partner coordination
    • Stock forecasting
    • Customs paperwork
  6. 618, Double 11 and every campaign in between. Planned months ahead, executed hour by hour.

    • Festival planning
    • On-platform traffic
    • Livestream sales
    • Campaign reports

E-commerce: the difference

The consultant wayVSThe ChinaWay

Most China advice ends in a document. Ours ends in something live. Drag the handle to compare.

The consultant way

A report on cross-border e-commerce models

  • Executive summary (draft)
  • → Option A: Tmall Global
  • → Option B: JD Worldwide
  • → Decision: client to action

The ChinaWay

Your Tmall Global store, open for orders

完成Done · in market
01 / 02

How it runs

From brief to every day.

No hand-offs. No “phase two” proposals. The team that plans it is the team that runs it.

  1. 01 / First

    Assess & choose

    We review your range, pricing and goals, then recommend the right platforms and fulfilment model.

  2. 02 / Then

    Build & launch

    Applications, store design, listings, logistics and customer service, all ready before day one.

  3. 03 / Every day

    Operate & serve

    Orders, inventory, promotions and customer questions, handled by our team on China time.

  4. 04 / Every season

    Campaign & grow

    Shopping festivals, livestreams and paid traffic, planned against clear targets and reported in English.

Where we run it

Where your store lives.

Keep scrolling

01 / 03Tmall Global

900Musers

Tmall Global

Flagship store setup and full operation on China's biggest cross-border marketplace.

02 / 03JD Worldwide

JD Worldwide

Store launch and management on JD's cross-border platform, known for fast delivery and authentic imports.

03 / 03Douyin

700Mdaily

Douyin Shop

Livestream and short-video commerce connected to your content, so viewers become buyers in one tap.

Questions

E-commerce in China: questions

No. Cross-border platforms such as Tmall Global and JD Worldwide are built for overseas companies selling to Chinese consumers without a local entity. Requirements vary by category, and we guide you through them.

Cross-border stores sell into China from overseas, with goods shipped from a bonded warehouse or from abroad. Domestic stores need a Chinese entity and imported stock, but give more control over range and pricing. Many brands start cross-border and expand later.

Products ship either from a bonded warehouse inside China or directly from overseas. We help you choose based on your range, volumes and delivery-speed targets.

Yes: customer service, campaigns or operations on their own. Most brands get the best results when one team runs the whole store.

We plan months ahead across inventory, pricing, creative, livestreams and paid traffic, then run the day itself hour by hour.

Next service / 03线下活动Offline Events →

Ready when you are

Ready to runE-commercein China?

Not another agency. Not another consultant. A team that executes for you, every day, on the ground.

Or email us directly

Start a conversation聊聊吧